Shipping policy
Shipping Policy
Last updated: September 27, 2026
Thank you for shopping with Tailvi. We aim to make every order as simple and reliable as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high demand, product launches, holidays, or promotional events, processing times may occasionally take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
- United States: approximately 5–10 business days
- International orders: approximately 7–15 business days
These are estimates and not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, or other circumstances outside Tailvi's control.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Tailvi may offer free shipping promotions or free shipping above a specified order value. Any applicable conditions will be displayed on our website or at checkout.
Order Tracking
When tracking is available, you will receive a tracking number by email once your order has shipped.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several days, this does not necessarily mean your package has stopped moving. Some carriers may experience delays in updating tracking events.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.
Tailvi is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears to be significantly delayed, please contact us and we will help investigate the shipment with the carrier.
Carrier delays can occasionally occur and may be outside our direct control.
If an order is confirmed as lost in transit, we will review the situation and determine the appropriate resolution in accordance with our policies.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, we recommend:
- Checking around your property and usual delivery locations.
- Asking household members or neighbors whether they accepted the package.
- Waiting up to 24–48 hours, as some carriers may mark packages as delivered shortly before the final delivery.
- Contacting the shipping carrier directly.
If you still cannot locate your package, contact us at support@tailvi.com and we will assist where reasonably possible.
International Orders, Customs & Duties
For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local authorities and are not controlled by Tailvi.
Unless otherwise stated at checkout, any applicable customs or import charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you would like to change or cancel an order, contact us immediately at support@tailvi.com.
We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
Returns & Refunds
Shipping issues relating to returns, exchanges, or refunds are governed by our separate Return & Refund Policy.
Please review that policy before returning any product.
Contact Us
For questions regarding shipping or an existing order, contact:
Tailvi Customer Support
Email: support@tailvi.com
Website: tailvi.com