Terms of service
Terms of Service
Last updated: September 27, 2026
Welcome to Tailvi. These Terms of Service (“Terms”) govern your access to and use of tailvi.com and any products, services, features, or content made available through our website.
Throughout these Terms, “Tailvi,” “we,” “us,” and “our” refer to the business operating tailvi.com.
By accessing our website or purchasing from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, harmful code, or otherwise attempt to interfere with the operation or security of our website.
A violation of these Terms may result in termination or restriction of your access to our services.
2. Products and Services
Tailvi sells pet-related products, accessories, grooming products, hygiene products, and other products that may be offered through our website from time to time.
We make reasonable efforts to display product descriptions, colors, images, dimensions, ingredients, features, and specifications accurately. However, the appearance of products may vary depending on your device, screen settings, manufacturing variations, or other factors.
We reserve the right to:
- modify or discontinue products at any time;
- limit quantities available for purchase;
- restrict sales to certain individuals, locations, or jurisdictions;
- change product descriptions or pricing without prior notice.
We do not guarantee that every product will remain available at all times.
3. Pet Health and Product Use
Tailvi products are intended to be used only as directed.
Information provided on our website, product packaging, advertisements, emails, social media, or other materials is provided for general informational purposes and is not a substitute for professional veterinary advice, diagnosis, or treatment.
You are responsible for determining whether a product is appropriate for your pet.
If your pet has a medical condition, allergy, skin condition, sensitivity, or other health concern, consult a qualified veterinarian before using a new product.
Discontinue use and seek veterinary advice if your pet develops an adverse reaction.
Unless expressly stated otherwise, Tailvi products are not intended to diagnose, treat, cure, or prevent disease.
4. Prices
All prices are displayed in the currency shown on the website at the time of purchase.
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors, typographical errors, or inaccuracies, including after an order has been submitted. If a material pricing error affects your order, we may contact you, cancel the affected order, and issue a refund where appropriate.
Taxes, shipping fees, customs duties, or other charges may apply depending on your location and will be displayed or handled as described during checkout or in our applicable policies.
5. Orders
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to refuse, limit, or cancel any order, including orders that:
- appear fraudulent or suspicious;
- contain incorrect pricing or product information;
- exceed purchase limits;
- cannot be fulfilled;
- violate these Terms.
If we cancel an order after payment has been processed, we will issue a refund for the cancelled portion of the order.
6. Payment Information
You agree to provide current, complete, and accurate billing and payment information.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to their own terms and privacy policies.
Tailvi does not necessarily store your complete payment-card information directly.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
Estimated delivery dates are estimates only unless expressly stated otherwise.
Tailvi is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, transportation disruptions, or incorrect addresses supplied by customers.
8. Returns and Refunds
Returns, refunds, exchanges, and related matters are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.
9. Promotional Offers and Discount Codes
Promotional offers may be subject to additional conditions, including:
- expiration dates;
- minimum purchase requirements;
- product restrictions;
- geographic restrictions;
- single-use limitations.
Unless expressly stated otherwise, promotional codes cannot be combined.
We reserve the right to modify or withdraw promotions where permitted by law.
10. Accuracy of Information
We attempt to keep information on our website accurate and current, but errors may occasionally occur.
Product information, pricing, availability, shipping estimates, promotional information, or other website content may contain inaccuracies or omissions.
We reserve the right to correct errors and update information at any time.
11. Intellectual Property
Unless otherwise stated, the content available through Tailvi, including:
- brand names;
- logos;
- graphics;
- photographs;
- videos;
- website designs;
- product descriptions;
- text;
- advertisements;
- packaging designs;
is owned by or licensed to Tailvi and may be protected by intellectual property laws.
You may not reproduce, distribute, modify, sell, license, exploit, or commercially use our intellectual property without prior written permission.
12. User Content
If you submit reviews, photographs, videos, comments, feedback, testimonials, or other content to Tailvi, you represent that you have the necessary rights to provide that content.
Where permitted by law, by submitting such content you grant Tailvi a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish the content for legitimate business and marketing purposes.
You may not submit content that:
- infringes intellectual property rights;
- violates another person's privacy;
- contains unlawful, defamatory, abusive, obscene, or misleading material;
- contains malware or harmful code.
13. Reviews and Testimonials
Customer reviews and testimonials reflect individual experiences.
Individual results may vary, and testimonials should not be interpreted as guarantees that every customer or pet will experience the same result.
We reserve the right to remove reviews that violate our policies or applicable law.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, social media platforms, analytics services, and ecommerce technologies.
Tailvi does not control third-party websites or services and is not responsible for their content, availability, privacy practices, or independent actions.
Your use of third-party services may be governed by separate terms.
15. Prohibited Uses
You may not use our website or services:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, abuse, threaten, or discriminate against others;
- to submit false or misleading information;
- to distribute malware or malicious code;
- to collect personal information unlawfully;
- to attempt unauthorized access to our systems;
- to interfere with website security or operation;
- to engage in fraudulent transactions.
We reserve the right to restrict or terminate access where these rules are violated.
16. Disclaimer of Warranties
To the extent permitted by applicable law, our website, services, and products are provided on an “as available” basis.
We do not guarantee that:
- the website will always be uninterrupted or error-free;
- all website information will always be complete or current;
- products will meet every individual customer's expectations;
- a particular product will produce identical results for every pet.
Any warranties that cannot legally be excluded remain unaffected.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Tailvi and its owners, directors, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded or restricted.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Tailvi and its affiliates, employees, contractors, service providers, and representatives from claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms, misuse of our services, or infringement of third-party rights.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
20. Electronic Communications
By providing your email address, you agree that we may send transactional communications relating to your purchases, including order confirmations, shipping updates, account communications, and customer-service messages.
Marketing communications will be sent subject to applicable consent and marketing laws.
You may unsubscribe from promotional emails using the unsubscribe link provided in those communications.
21. Termination
We may restrict or terminate access to our website or services if we reasonably believe you have violated these Terms, applicable law, or the rights of Tailvi or another person.
Obligations that by their nature should continue after termination will remain in effect.
22. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.
23. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies referenced on our website, constitute the agreement governing your use of our services.
24. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.
25. Governing Law
These Terms will be governed by the laws applicable to the legal entity operating Tailvi, without limiting any mandatory consumer protections available to customers under the laws of their country or jurisdiction.
Before publishing, replace this section with the specific governing jurisdiction of the company operating Tailvi.
26. Contact Information
Questions about these Terms should be sent to:
Tailvi
Website: tailvi.com
Email: hello@tailvi.com